SHOPPING POLICIES

The following forms an Agreement between you and Jinigram llc (hereto “Jinigram llc”) which is as per your consent and is legally binding on both the parties. By using this website www.jinigram.com(here in after referred to as “Site”) you are acknowledging that you have read, understood, and agree to be bound by these terms and all applicable laws and regulations. If you do not agree to these terms please do not use this Site. The material provided on this site is protected by law, including, but not limited to, United States Copyright Law and International Treaties.

Any claim relating to the use of this site, its materials and any sales thereunder is governed by the laws of the State of California, without regard to conflict of other laws or rules, and California will be the sole jurisdiction and venue for any litigation arising from the use of or orders made on this site. By submitting your online order, you are acknowledging that you have read, understood, and agree to be bound by the terms below governing the conditions of the sales, payment, shipment, and returns of all products purchased from this Site.

Payment methods

Debit/Credit Cards

We accept Visa, MasterCard, and American Express corporate/government credit cards issued by US banks only. For your protection, if your shipping address is different from your billing address, the processing of your order may be delayed while we verify your order.

Personal Cheque /Cashier’s Cheque /Money Orders/COD

We do not accept personal cheques, cashier’s cheques, money orders or COD orders.

If you choose to use a credit card as your payment method, your Shipping Address must be the same as your Billing Address, or it must be on file with your credit card company as an authorized shipping address. This is a necessary fraud-prevention measure for your protection, and we cannot make an exception under any circumstances.

We process and ship most orders the same day if the order is received before 1:00pm PST. However, occasionally it may take 1-2 business days before we can process and ship your order. The availability and processing time of each product are indicated on the individual product information page. If an item is on back-order, or if we cannot ship an item within three (3) business days, we will contact you and let you know the approximate wait time, and you always have the option to change or cancel your order before it ships. Your credit card is not charged until we have shipped your item. Orders placed over weekends are processed the following Monday.

We provide automated notification of every update on your order status via e-mail. If you have not received a tracking number, or do not know the status of your order, please allow twenty (24) hours before contacting us. Tracking information is automatically provided to you by e-mail when your order has shipped. It may take up to twelve (12) hours before your package enters the shipping courier’s computer system and you can track your package with the provided tracking number. You can check the status of an order or track an order by logging into your account and viewing the appropriate order.

Shipping costs and methods

We are committed to providing you with the most efficient and cost-effective shipping options. Shipping charges are calculated based on your shipping address and the total weight of your order, and are shown during the checkout process.

Shipments to the lower 48 states of the US

For standard shipping, we use UPS Ground for most orders shipped to the lower 48 states of the US (orders weighing less than 2 lbs. may be shipped via USPS First-Class® or USPS Priority Mail®). For faster delivery times, we also offer UPS Next Day Air®, UPS 2nd Day Air®, and UPS 3 Day Select® (orders weighing less than 2 lbs. may be shipped via USPS Express Mail®).

Please note that not all shipping methods are available for all areas (during checkout you will be shown the available options for your shipping address and the estimated transit times). Express shipping is not available for items weighing more than 40 lbs. At your request, or under certain circumstances, we may use another shipping courier. Oversized items may ship via ground freight service.

Shipping to P.O. boxes

We ship to physical addresses within the United States since UPS cannot deliver to P.O. Boxes (including military).

International shipments

Currently we only ship to US customers and do not ship internationally.

Return policy

Your complete satisfaction is important to us. Please contact us if you have any problems with an order or need to make a return and we will do our best to accommodate you. Please read the complete details of our Return Policy below.

Most products may be returned within thirty (30) days for an exchange or full refund. Products with a different return policy/period will have the return policy/period indicated on the product information page. Please make sure all returned products are in their original condition, with factory packaging, manual, blank warranty card, accessories, etc. We will only refund the original shipping costs if the return is a result of our own error.

Restocking fee

We reserve the right to assess a minimum restocking fee of twenty (20) percent or twenty five dollars (25 USD); whichever is greater, for products that are blemished, or are returned with missing/damaged factory packaging or accessories. We may charge you for the full cost of replacing any missing items or accessories if the cost exceeds twenty (20) percent of the product value.

Refused or undelivered shipments

Items returned to us due to failed or refused delivery are subject to a twenty percent (20%) restocking fee or twenty five dollars (25 USD), whichever is greater. Items that must be re-shipped will incur the same shipping charges that apply to the original order.

Exceptions:

We cannot accept a return if:

  • A product shows signs of user abuse, improper modifications or usage, or improper installation.
  • A product has a missing or altered serial number or UPC label (the bar code label on the factory box), or if the entire factory box is missing.
  • A return product’s serial number does not match that of the original product we shipped.
  • A product is returned after thirty (30) days of receipt.
  • A product is returned without a valid RMA number.
  • A product is damaged during return shipment from improper packing (we recommend that you pack all products properly and that you use an insured shipping service with tracking information such as FedEx or UPS).
  • A software or media product has been opened.

Upon receipt of your returned item(s), we inspect and test all products for return acceptance. Please allow us up to seven (7) business days for your return to be processed; your refund will be issued or a replacement will be shipped only after we have evaluated the returned item(s). It may take up to two (2) billing cycles for your credit to be processed and issued to your credit card.

How to return a product

Please e-mail or call us to obtain your Return Merchandise Authorization (RMA) number. Products returned without a valid RMA number will not be accepted. Please ship the item(s) back to us within seven (7) business days of receiving your RMA number (an RMA number is only valid for seven (7) business days after it is issued).

All merchandise purchased from Jinigram llc is sold in the original factory packaging with all contents as supplied to us by the manufacturer/distributor. Please place the original factory box inside a separate shipping box when you ship the product back to us (unless we shipped the factory box to you alone without a separate outside box). Please do not place stickers or shipping labels directly on the original factory package.

Warranty information

All products purchased online from our website carry the full, original manufacturer’s warranty, or Jinigram llc warranty, as indicated on the product information page.

You can contact us or the manufacturer directly for warranty service. If you need warranty support for any product purchased from our online store and have trouble contacting or obtaining support from the manufacturer, please contact us for assistance.