AI ENABLED BPO
AI enabled Customer-centric BPO
Conventional CRM and Service Clouds are a thing of the past and your company has been shelling millions of dollars for the technology stack across three different types of solutions - Multichannel Marketing, Customer Relationship Management and Customer Care and Support. Our AI enabled Customer Lifecycle Management technology changes all of that. We call it AI Enabled BPO - outsource your business process to us and we will AI enable your customer facing business process completely free.
Future of customer-centric processes is here
The metrics are in. Automation, Machines working in tandem with humans, drives customer satisfaction through the roof. Automation in customer centric business processes frees up the human resources to move up the value chain and assist customers with complex issues. The result is high customer satisfaction, 24/7 quality support and a skilled workforce that is equipped to support your customers across engagement channels. We have the toolkit to help you get there. Reach out to us at firstname.lastname@example.org to learn more.
AI ENABLED BY DEFAULT
Let AI Assistant manage routine customer interactions and call to actions while your agents move up the value chain.
Microapps enable workflows. Configure complex call to actions using microapps. Microapps extend conversational experience.
Communicate with customers via Instant Messengers, Phones, Text, Chat, and Speech enabled devices and things across digital and analog channels.
REAL TIME AGENT TRAINING
Imagine training the AI assistant using natural language to assist agents with better answers. Agents learn and improve on the fly.
The Key to Customer Loyalty
Customers care about Speed, Quality, Availability, Reliability and Experience. Our AI toolchain has been designed and developed to improve CSAT, drive engagement and enhance experience. As they say retaining an existing customer is twenty times easier than finding a new one. Our technology helps you retain customers.
You need AI powered automation in your business. Here are the reasons ...
hung up on a call
52% of customers hung up on a call because they did not want to wait for a live agent
61% of failed customer support calls could have been solved with better access to data
45% of shopping carts are abandoned due to a lack of immediate support and services
will not return
33% of younger customers are willing to wait only 1 to 3 minutes to get a response to queries
interactions will be digital
85% of all customer interactions will be handled without a human agent by 2020
Ready to Explore more? Give us a holler!
We can help you create an AI strategy, design and develop Smart Apps, and build robust Blockchain enabled solutions. Shoot an email at email@example.com or share your email and our Customer Engagement Manager will reach out to discuss the use case.
Perspectives on AI for the Call Center
Need for Change, move at the Speed of Customer Expectations. Learn how implementing AI in your call center can cut costs and make happier customers.